Terms of service

Effective Date: January 1, 2025

Welcome to Heartcrafted! These Terms of Service (“Terms”) govern your access to and use of our website [https://heartcrafted.shop], including any purchases, communications, and interactions you make with us.

By using our site or making a purchase, you agree to these Terms. If you do not agree, please do not use our services.

1. General Information

Heartcrafted is an online store based in Texas offering handmade and curated items such as jewelry, engraved gifts, and home goods. These items may be subject to availability, and we reserve the right to discontinue or modify any product or service without notice.

2. Orders & Payment

• All prices are listed in USD.

• We accept major credit cards, PayPal, and other secure payment methods.

• Orders are not final until payment has been received and processed.

• Heartcrafted reserves the right to cancel or refuse any order at our discretion (including suspected fraud or inventory issues).

3. Shipping & Delivery

• We ship within the U.S. and may offer international shipping depending on the product.

• Shipping times are estimates and may vary based on location, shipping method, or order volume (especially during holidays).

• Once a package is handed to the carrier, we are not responsible for delays, damages, or lost items.

• Customers are responsible for entering the correct shipping address.

4. Returns & Exchanges

Please refer to our Returns & Refund Policy for detailed information. Generally:

• Custom or personalized items are final sale and cannot be returned or exchanged.

• Non-custom items may be eligible for return within 4 days of delivery if unused and in original condition.

• To start a return, email customerservice@heartcrafted.shop with your order number and reason for return.

5. Intellectual Property

All content on this site—including text, images, designs, product descriptions, logos, and branding—is the intellectual property of Heartcrafted. You may not copy, reproduce, or use any content without written permission.

6. Promotions & Giveaways

Any promotional offers, discounts, or giveaways are subject to specific terms and expiration dates. We reserve the right to cancel or modify these at any time without prior notice.

7. User Conduct

You agree not to:

• Use our site for illegal or unauthorized purposes

• Interfere with or disrupt the site or services

• Use bots or other automated systems to access the site

We may restrict or terminate your access if we believe you’ve violated these Terms.

8. Disclaimer & Limitation of Liability

Our products are provided “as is” without warranties of any kind, express or implied. We are not liable for any damages (direct or indirect) arising from the use of our products or services, except where prohibited by law.

9. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.

10. Changes to These Terms

We may update these Terms occasionally. Changes will be posted on this page, and your continued use of the site indicates acceptance of the updated terms.

11. Contact Us

If you have questions about these Terms, please contact:

Heartcrafted

Email: customerservice@heartcrafted.shop

Website: https://heartcrafted.shop

Giveaway Terms & Conditions

Effective Date: January 1, 2025

These Terms & Conditions (“Terms”) apply to all giveaways hosted by Heartcrafted (“we,” “us,” or “our”). By entering any of our giveaways, you agree to be bound by these Terms.

1. Eligibility

• Open to legal U.S. residents aged 18 and older.

• No purchase necessary to enter or win.

• Void where prohibited.

• Employees of Heartcrafted and immediate family members are not eligible.

2. How to Enter

Entry methods may vary by giveaway. Examples include:

• Following our Instagram or Facebook page

• Liking or commenting on a post

• Signing up for our email list

• Sharing a post or tagging friends

Please read the official giveaway post for specific entry instructions.

3. Entry Period

Each giveaway will include a clear start and end date/time in Central Time (CT). Entries submitted after the end date will not be accepted.

4. Winner Selection

• Winners will be selected at random using a fair method (e.g., random draw).

• Winners will be notified via direct message, comment, or email within 72 hours of the giveaway ending.

• If a winner does not respond within 48 hours, a new winner may be chosen.

5. Prize Details

• Prizes will vary per giveaway and will be clearly described in the announcement post.

• No cash alternative or substitution is available unless otherwise stated.

• Prizes are non-transferable.

6. Shipping

• We offer free shipping of prizes within the U.S.

• International winners may be responsible for shipping and customs fees (if applicable).

• Heartcrafted is not responsible for lost or damaged prizes during shipment.

7. Publicity

By entering, you grant Heartcrafted the right to use your name, likeness, and any submitted content (e.g., photos or testimonials) for promotional purposes without additional compensation, unless prohibited by law.

8. Limitations & Disclaimers

• This giveaway is not sponsored, endorsed, or associated with Instagram, Facebook, TikTok, or any other platform used.

• Heartcrafted reserves the right to disqualify any entries suspected of spam or manipulation.

• We reserve the right to cancel or modify any giveaway for any reason.

9. Privacy

We collect your contact information only for the purposes of administering the giveaway and delivering your prize. Your data will not be sold or shared. For more, please read our Privacy Policy.

10. Contact

Questions about giveaways can be directed to:

Heartcrafted

Email: customerservice@heartcrafted.shop

Website: https://heartcrafted.shop