Shipping policy
We want you to receive your order quickly, safely, and exactly as expected. Please review our shipping timelines and terms before placing your order.
Processing Times
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All items are made to order. Standard processing time is 2–3 business days before shipment.
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Orders that require a proof will not begin production until the proof is approved.
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Proofs are sent to the email address you provide at checkout — please double-check for accuracy.
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Once a proof is approved and production begins, order changes and cancellations are no longer possible.
Delivery
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Delivery timeframes are determined by the carrier and depend on the delivery speed selected at checkout.
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We do not guarantee delivery dates, as actual transit times are based on the carrier’s performance once the order is in their possession.
Shipping Costs
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Shipping costs are calculated at checkout based on weight, destination, and selected service.
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Free shipping promotions apply to eligible orders as noted in the promotion details.
Upgraded Shipping
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You may select expedited shipping at checkout.
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Please note: Upgrading shipping does not shorten production time, only transit time.
Customs, Duties & Taxes (International Orders)
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Buyers are responsible for any customs duties, VAT, or import taxes.
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We are not responsible for delays due to customs.
Incorrect Addresses & Returned Packages
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Orders will be shipped to the address provided at checkout.
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We are not responsible for packages lost due to incorrect addresses.
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If a package is returned to us due to an incorrect or undeliverable address, the buyer is responsible for reshipping fees.
Lost or Damaged Packages
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If your order appears lost in transit, contact us at help@heartcrafted.shop so we can assist in filing a carrier claim.
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If your order arrives damaged, please contact us within 3 business days of delivery with photos of the packaging and item.
Combined Orders
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Multiple items in the same order will be shipped together unless otherwise requested before production begins.